I ordered a black & white diamond half eternity ring for my partner as her engagement ring for our upcoming wedding. The ring arrived in the agreed timescale, however on close inspection we noticed many of the diamonds were dull / discoloured. I promptly returned the ring for Diamond Heaven to send me out a replacement a few weeks later.
This time the diamonds were nice and sparkly, however the finish of the metal made the entire ring look cheap and plastic. It felt lighter than it should then we noticed the inside of the ring was hollowed out as opposed to a solid band of metal. The hollows made the inside edges of the ring sharp and uncomfortable to wear.
I asked Diamond Heaven why the ring was of such poor quality and likened if to a costume piece from Claire's Accessories! The sales assistant agreed the finish did cheapen the piece and offered to smooth off the sharp edges - I had been rather hoping for them to offer to finish the ring off properly considering I had paid £1,000 for it.
Needless to say the ring was returned for a second time for a full refund. I had to chase for my postage costs to be reimbursed, and also had a tedious time cancelling the finance plan provided via Barclays. I am now waiting for the finance payments to be refunded also so I can draw a line under the whole disappointing experience.
I use ebay a lot and generally enjoy buying and selling with them. I do however take issue with the limits they put on sellers postage costs - some of the price thresholds do not cover the delivery offered e.g. recorded delivery of an item at a certain size / weight and therefore mean that the additional p&p eats into the sale price of the item. I raised this issue with ebay directly sometime ago, only to be told to raise my starting price to compensate - no coincidence that means my listing fee goes up and the overall increased sale price means more money to ebay!
Paul Betfair Trader found this review useful
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