Pete N Jemma Miller´s profile

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Do not trust Parcelmonkey! Insurance what a joke!

Sorry this is long winded but I feel everyone should know this before they use Parcelmonkey.

I have used parcelmonkey twice, the first time was good with no problems, the second time was terrible! Having booked for my two parcels to be delivered I took out insurance at an extra cost, as the items were very expensive and I wanted peace of mind that if anything happened I was wrong was I! Upon delivery of the packages to the recipient it was found that the items had been damaged in transit. Having got in contact with parcelmonkey and explained what had happened I was given a form to fill in and was asked for proof of how much the items were and they wanted to see millions of photos of the packaging as it had been delivered from the outside but also how it was wrapped on the inside. Fortunately I had followed parcelmonkeys recommendations on how to package the items with lots of cardboard and bubble wrap ect so I wasn’t that worried about that.

Luckily the recipient and myself had taken some pics and so the claim could go further, otherwise it would have been tough luck sunshine we’re not interested! Having given all the necessary info/pics in I was told I would hear in 1-2 days the decision. So the verdict came back in less than 24hrs and I thought everything would be fine and I would be compensated........nope don’t think so! Its amazing how the items were in perfect order when they were picked up, but by the time they were delivered they weren’t! But according to parcelmonkey they had some how magically become damaged but of course not by their couriers!! Having made a complaint I have been ignored and I am now left with a big repair bill.

Don’t use them and don’t take out insurance, it’s a scam and they will never pay out!

Thanks ever so much Parcelmonkey for your wonderful service....yes this is sarcasm!

Pete N Jemma Miller´s profile

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Pete N Jemma Miller
Taunton, United Kingdom