Stuart McRae´s profile

Reviews (1)

DPD UK

Consistently useless in Aberdeen and surrounding area

Ordered from Vodafone on Thursday, advised I will have a pre-12 delivery in Aberdeen next day (today) - I actually asked the customer service rep at Vodafone if it was DPD that would be delivering and when she confirmed it would be I was pretty much resigned to the fact that IT WILL NOT ARRIVE ON TIME - I even told the Vodafone rep that DPD are pretty much the worst courier I've ever had the misfortune to deal with.

Shortly afterwards I received 2x confirmation texts from Vodafone saying delivery may arrive at any time between 8am and noon. Tracked on the DPD website in the morning and it hadn't arrived at the Aberdeen depot... checked a few more times until around 12:15 when I contacted DPD. Indifferent customer service rep at DPD basically achieved nothing, telling me it was booked as a 'Next Business Day' delivery by Vodafone (despite my verbal and two text confirmations it was pre-12). Spoke to Vodafone (again) who then advised me it was out for delivery and I would have it later in the day.

Received text from DPD at 2pm saying I will receive the parcel between 17:09 to 18:09. So I waited until 19:15 working at the front of our building so that I would see any arrival. Checked the DPD website again only to find the driver allegedly tried to deliver but no one was present.

So not only have DPD wasted my whole day hanging around for this delivery they have outright lied about attempting delivery (no card... no van... driver clearly couldn't be bothered and has simply ghost-carded so he can have an early finish on a Friday). I would find it hard to believe that he couldn't find us since we are in a well known industrial estate that has only been around for 30-or-so years.

So once more I called Vodafone who have advised that the vans are GPS tracked. I have requested an escalation from Vodafone because quite frankly with no means to resolve this with DPD then that is the only route open for a real complaint to be lodged.
Funnily enough my colleague also had a DPD delivery due for the same time slot to the same address and with the same result - no show, ghost-carded.

DPD - you really need to sort out your Aberdeen depot. I run a small business frequently receiving courier goods and virtually EVERY single delivery from DPD has went the same way - we don't have this problem with any of the professional courier companies - DHL, FedEx, TNT even ParcelForce. I have always had problems with every DPD delivery in the last 3.5 years. Every single DPD delivery has been late by a day or often attempted delivery to business premises 2-3 hrs after the end of the normal business day.

Why is there no accountability evident in your operation - there is no human customer services to speak of, no way of contacting the local depot and ironically they insist on booking a one hour slot for collection of parcels that have missed delivery (when you cannot be bothered to achieve your own one-hour delivery slots...).
Why do your drivers simply lie about their failed deliveries?

29 April 2013

Reply from DPD UK

Hi Stuart,

Sorry to hear about your experience on this occasion. I see that your parcel has gone out for delivery today, along with the instruction to contact you if any issues are encountered - hopefully this will result in a successful delivery.

Please contact me at socialmedia@dpd.co.uk if you need any assistance whatsoever.

Your patience is much appreciated.

Kind regards,

Bobby.

Stuart McRae´s profile

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Stuart McRae
Reviewer
1974
Aberdeen, United Kingdom

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