I have used wowcher on 3/4 occasions now and have enjoyed it but have felt let down this week.
For my friends birthday I wanted to take her to an afternoon tea session via wowcher and I'd been waiting for the deal to appear.
On Wednesday I was glad to see the deal was finally available, except when I went to pay for it, my card was declined. (wowcher has declined my card before for a deposit but thankfully the guy at the studio we had the deal with just asked for the details which worked).
This time I was not so lucky as I have to purely rely on the site. I tried to pay 3/4 times and I have sufficient funds.. but still it declined.
I sent an enquiry email about it but wasn't too worried as the deal still had two days left.
Then I checked my bank balance and saw that £38 had been taken (the deal was £19) and it was definitely from wowcher as I hadn't used my card for anything else.
I began to worry but thought I'd inform wowcher when the enquiry email got responded to... it never did.
On thursday I also tried it again because I really wanted the deal but .. it got declined. I am unable to check my bank balance at the moment but that could have potentially taken a further £19.
Today I called and the automatic machine said to email about refunds so I sent an email at 10am and stated that I wanted the deal and it would end in 13 hours so could they please have a response as soon as possible. I understand that the email process can take a while but now I have missed the deal.
I am upset not only because I have lost money but also I have no present for my friend as its for her birthday.
Also, it has made me worry about the process of getting a refund if she doesn't want to/cant do it as it is a surprise.
Veronica Osazuwa found this review useful
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