Neelashish Banerjee´s profile

Reviews (1)


Appalling customer service

We bought a Hotpoint fridge freezer on the 16th of march via the currys website. The item stopped working just after a month of purchase, apparently the compressor was gone. A Hotpoint engineer came around, and promptly announced the item had to be replaced and gave us an uplift code. This entitled us to walk into any currys store and buy another fridge of same cash value, or pay diff if higher. Spend three hours in store running from pillar to post but all in vein. Finally phoned Hotpoint again to which the lady said Currys are just acting funny, an uplift code means a complete refund from the supplier I.e, Hotpoint. Finally the store manager to shrug it off her shoulders said I had to call the online help desk and they would sort this for me....surprise surprise been seven days without a fridge and still no joy!!
Please please if you can pay a few extra quid and buy somewhere where they care for their customers....oh yes the lady from Hotpoint said it herself "if I was you I wouldn't have bought anything from Currys"

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Neelashish Banerjee
London, United Kingdom