Dan Ryan Tiffany-Skinner´s profile

Reviews (2)

Shiply

Great service

Collected and delivered the goods on time.
Was kept informed of the progress throughout.
Very professional.
A++

viagogo

AWFUL!!!!! Stay Away- Share your disgust by tweeting me @danryanskinner

Bought Pink tickets at the O2 arena, London for the 27/04/2013 for my wife last Christmas. Spent £345.

Tickets were unsuccessfully delivered on 25/04/13 by Royal Mail (2 days before the show) to the wrong address after I did an address change on their website 2 weeks previous after lots of worry about not being home. Went to collect tickets next day from Royal mail who stated I had to wait 24 hours before collection. (Friday 26/04/13) [day before gig]

after 5 calls to viagogo, and promised call backs from a senior manager (which did not happen) I was told just to "sort it out" as there was no other way to get into gig even though ticketmaster offer a re-print on their website. Viagogo had no further details of the ticket to pass to me (seat number, row, ticket number etc...)

Had to cancel train tickets and hotel stay in London of the Friday as travelling from Newcastle so I could pick up tickets the next day.

Picked up tickets Saturday morning from Royal Mail to discover the seats advertised as "side view" are actually "rear side view" MIS-SOLD as far as I am concerned. All at a cost of £345 for 2 tickets + £85 cancelled (non refundable) hotel + £100 train ticket journey.

Follow me on twitter @danryanskinner to share your experiences of @viagogo so we can protect others in the future of this awful service.

29 April 2013

Reply from Viagogo

Dear Mr Skinner,

We sincerely apologise for the problems you experienced. Please could you share your 7-digit transaction ID so that we can look into your order.

A member from our Customer Services team will be in touch.

Many thanks,

The viagogo team

Dan Ryan Tiffany-Skinner´s profile

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Dan Ryan Tiffany-Skinner
Reviewer
1986
Newcastle upon Tyne, United Kingdom

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