I ordered vertical blinds and supplied the sizing for recess fitting, unfortunately no allowance was made on the track size (-10mm) to allow for free movement of the pull cords, after speaking with customer services on monday 22nd April who confirmed that the factory had made the tracks to exact sizes and not made the required allowances and that new tracks would be with me within 72 hours, I am a little disappointed that it is now Saturday 27th April and I have not received a) the tracks or b) any email confirmation of replacement tracks being despatched, but have received an email for me to complete a questionnaire?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.