Mr Donatas Soblevicius´ profile

Reviews (1)

IronmongeryDirect

Wtrong delivery address

to set up delivery address was confusing. My billing address was diferent then delivery address. On the checkout I set up new delivery address and at the end I was asked for billing address. Looks like for you guys billing address is the same as delivery address which is not right.
Despite this I have called to customer service and asked to change delivery address, polite women updated these details and eventualy I have received my items still to wrong address. Delivery time was wery importat to me, Because of this I have failed to deliver current project on time. I am disapointed.

28 April 2013

Reply from IronmongeryDirect

Hi Donatas,

Thank you for taking the time to give us feedback about the problems entering the delivery address on your web order.

I am sorry it caused you delay in completing your current project.

I have passed your comments onto our Web Manager as he always interested in ways to make our web site more user friendly.

If you would like to discuss with me further, please call 0808 168 2828 and I will be happy to help.

Thanks,

Joyce

Mr Donatas Soblevicius´ profile

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Mr Donatas Soblevicius
Reviewer
United Kingdom

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