I purchased a large set of cartridges for my wireless Canon all-in-one printer and unfortunately one of the cartridges was faulty, resulting in the total failure of my printer. The Cartridgepeople apologised and asked if I could take my printer to an independent printer engineer for an inspection. I did this and sure enough the engineer found that the print head had been damaged and had triggered off a fail-safe with-in the printer thus stopping any kind of power getting to it. I sent the engineer report to the Cartridgepeople and after they assessed the report they not only refunded the entire cost of the cartridges that I originally purchased but also sent me a cheque to replace my printer! And all of this done with happy understanding people, who offered fast and EXCELLENT CUSTOMER SERVICE! Something that I believe is a rapidly depleting skill.
I'm very happy with the Catridgepeople's attitude to their customers and I shall not only continue to use them for my cartridge requirements but I shall be recommending them to everyone I know who owns a printer.!
Keep up the great customer service Cartridgepeople, you've no idea how powerful this is! Thanks again...
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