Mr ALAN MACMILLAN´s profile

Reviews (1)

IronmongeryDirect

Excellent, just what I wanted.

V good, although their chosen delivery option of 'ukmail' was possibly not the best. It's attempt at delivery on the chosen date was unsuccessful. I was out but left clear message on front door for parcel to be left in greenhouse. It wasn't, just a card with options left blank therefore I didn't know when or if it was going to be delivered. Tried to call their help line.. No answer . Eventually thru odd web site www. no0870.com found the number of the local branch in living stone ( no delivery HQ's telephone numbers are on their website) so I eventually got a delivery day/time from pleasant girl. P.S. I was told by another employee that the advise number on their web site is rarely answered ... No wonder business in this country of ours sometimes fails!

28 April 2013

Reply from IronmongeryDirect

Hi Alan,

Thank you for taking the time on a Sunday to speak to me regarding the problem with contacting the courier.

I will certainly pass on your feedback regarding the issues that you have highlighted with the courier concerned but I am glad that you will order from us again.

Once again it was a pleasure to speak to you and to gain your valuable views.

Many thanks,

Joyce

Mr ALAN MACMILLAN´s profile

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Mr ALAN MACMILLAN
Reviewer
United Kingdom

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