Chris´ profile

Reviews (1)

MADE.COM

Furniture is good, waiting time & delivery service is awful

The furniture is very cool, very modern, not amazing quality but ok. The waiting time to get it is amazingly ridiculous, but I guess it is part of the deal.
Delivery is awful: there is not a sigle delivery company that does a proper job. They let you know the day before when they are going to deliver, like if we don't have other responsabilities in life.They try to give you a delivery slot, but it's completely unreliable. they give you options, like re-schedule delivery another day, and when you have done it, they keep trying to deliver on the original date. One delivery guy left a quite heavy flat pack at the bottom of the stairs and left as quicly as he could. Another one, decided to leave my parcel (a box the size of a washing machine, though not as heavy) in my local post office which is not very near. It was nightmare trying to bring it home. Made.com is ok, but can't be bother to deal with couriers again!

29 April 2013

Reply from MADE.COM

Hi Chris, many thanks for your feedback on our delivery partners. We always appreciate reviews about the whole process including the delivery process as we are only a small part of this side of the order process. Shame to hear the re-schedule didnt take effect, if you let us know ahead of time we can always look to arrange with our delivery partners a more agreeable date. I will pass on your feedback to our management team.

All the best,

Rob

Chris´ profile

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Chris
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United States

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