I ordered an iPad in mid-march. My order was put on hold because they wanted verification of address and other personal details which I said i wouldn't give because it seemed a strange request, especially since they had already taken the money from my credit card account. I told them to cancel the order. They said that after some research it wouldn't be necessary to supply these details so I continued with the order.
Weeks later my order is still on hold so I e-mail them but I don't get a response.
I then call them. There is no clear reason why my order was on hold. I asked if they had the ipads in stock, they said they did, so again I asked why the delay or hold and at that point they said they needed to research the situation. I told them I wanted communication of when to expect the order in the next few days or I would cancel.
I never received a reply so I cancelled. They acknowledged the cancellation but I have not received my refund despite several communications and their only response is "very sorry, customer care is very important to us, your account is on hold.'
It is now clear after reading the reviews that I am one of many and I have no other recourse but to submit a frauds claim with my credit card and report them to trading standards organisation.
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