Garry Calder´s profile

Reviews (3)

Currys

Appear to be acting dishonestly to increase sales

Please see below the email I sent to Currys regarding the misinformation and run-around gave me when all I wanted to do was purchase a new TV. I believe that the TV was never available at the advertised price, or only in very limited supply, in order to get more people into their stores and allow them the opportunity to sell them a more expensive product.

I have now reported Currys to the Office for Fair Trading and would be keen to hear from others that have had similar experiences.

Currys use a firm named 'KnowHow', the name being rather ironic, should you ever need to deal with them. If you have then you will know what I mean. They were completely useless and possible made matters worse.


Dear Sirs,

I refer to your email below.

The reason I did not continue with the purchase last night was due to your system advising that their was no stock within any of your stores within or local to Edinburgh.

Upon receipt of your email I called your Customer Services on 0844 561 9620 and was advised that your Edinburgh Kinnaird Park actually had two TVs available. With this information I called Currys Edinburgh Kinnaird Park and they advised that I had been given misinformation but that they could see from 'their systems' that there was two TVs available in your Livingston Store. With this information I telephoned your Livingston store and I was advised that they did not have two TVs available. Clearly I had been given further misinformation by Currys.

Not being put off by this, I then actioned the information given to me this morning by your Customer Services namely, if I had no 'luck' with any of the local stores I could still order on line and even though Currys could not, at this time, confirm the actual delivery date they would honour the sale cost of £599, even if the TV at the time of delivery had increased. However, when I tried to action this information your system refused the order. I then called your Customer Services back and this time they advised that they were refusing any new orders for this TV at this price and that I could call back and make a new order at the increased price.
I explained that this is totally at odds with the advice I was given only a few hours ago and had I not been given repeated misinformation by Currys the order would have been placed prior to your 'order refusal deadline'. To this I received what I considered to be a 'so what' type attitude.

I note that you are still advertising this product, even though you know you cannot deliver. I believe this is by design to entice people into your stores only to sell them a more expensive product.

I requested to speak with one of Jenny's supervisors and was advised she 'would see what she could do.' Putting aside all of the earlier poor service and lies propagated by Currys, I trust you appreciate this is not what is normally what considered as good service.

I have advised your Customer Services 'Jenny' that I intend taking the matter up with both Trading Standards and The Office for Fair Trading and she was clearly disinterested. I further formally requested from Jenny, under the Data Protection Act, for a copy of my various telephone conversations with you Customer Services of today. Her response was not in line with your obligations under the Data protection Act and thus I shall also be reporting this issue to the ICO asking that they enforce my request. Apparently, Jenny only has a vague idea of your obligations are under the Data protection Act. Please advise what training your staff are provided in this respect?

Please resolve this by honouring the sale as I was advised this morning.

Ron Roberts found this review useful

Knowhow

Misleading poor service designed to make you pay more

Please see below the email I sent to Currys regarding the misinformation and run-around gave me when all I wanted to do was purchase a new TV. I believe that the TV was never available at the advertised price, or only in very limited supply, in order to get more people into their stores and allow them the opportunity to sell them a more expensive product.

I have now reported Currys to the Office for Fair Trading and would be keen to hear from others that have had similar experiences.

Currys use a firm named 'KnowHow', the name being rather ironic, should you ever need to deal with them. If you have then you will know what I mean. They were completely useless and possible made matters worse.


Dear Sirs,

I refer to your email below.

The reason I did not continue with the purchase last night was due to your system advising that their was no stock within any of your stores within or local to Edinburgh.

Upon receipt of your email I called your Customer Services on 0844 561 9620 and was advised that your Edinburgh Kinnaird Park actually had two TVs available. With this information I called Currys Edinburgh Kinnaird Park and they advised that I had been given misinformation but that they could see from 'their systems' that there was two TVs available in your Livingston Store. With this information I telephoned your Livingston store and I was advised that they did not have two TVs available. Clearly I had been given further misinformation by Currys.

Not being put off by this, I then actioned the information given to me this morning by your Customer Services namely, if I had no 'luck' with any of the local stores I could still order on line and even though Currys could not, at this time, confirm the actual delivery date they would honour the sale cost of £599, even if the TV at the time of delivery had increased. However, when I tried to action this information your system refused the order. I then called your Customer Services back and this time they advised that they were refusing any new orders for this TV at this price and that I could call back and make a new order at the increased price.
I explained that this is totally at odds with the advice I was given only a few hours ago and had I not been given repeated misinformation by Currys the order would have been placed prior to your 'order refusal deadline'. To this I received what I considered to be a 'so what' type attitude.

I note that you are still advertising this product, even though you know you cannot deliver. I believe this is by design to entice people into your stores only to sell them a more expensive product.

I requested to speak with one of Jenny's supervisors and was advised she 'would see what she could do.' Putting aside all of the earlier poor service and lies propagated by Currys, I trust you appreciate this is not what is normally what considered as good service.

I have advised your Customer Services 'Jenny' that I intend taking the matter up with both Trading Standards and The Office for Fair Trading and she was clearly disinterested. I further formally requested from Jenny, under the Data Protection Act, for a copy of my various telephone conversations with you Customer Services of today. Her response was not in line with your obligations under the Data protection Act and thus I shall also be reporting this issue to the ICO asking that they enforce my request. Apparently, Jenny only has a vague idea of your obligations are under the Data protection Act. Please advise what training your staff are provided in this respect?

Please resolve this by honouring the sale as I was advised this morning.


I look forward to hearing from you.

Regards

Garry

Oakfurnitureland

POOR QUALITY GOODS AND SHOCKING SERVICE

Dear Mr McHugh,

Thank you for your email.

I am not sure there is much more I can add that which has already reported to you and your colleagues other than to advise that I had a cabinet maker friend to the house yesterday and he advised that the split in the side board was very likely to be progressive. He further advised that all the cabinet maker he knows understand the importance in cutting wood straight, reference to the TV cabinet's squitn shelf. He agreed that these items were not suitable for their intended use/purpose. Furthermore, we have now received Tesco Mastercard's Section 75 questionnaire and await same from Bank of Scotland (Visa). As previously reported to you as you have refused our proposed compromise then we will be using these sources to recover all our monies from you; this action being additional to the Small Claim Court Action to be raised against Oakfurnitureland at Haddington Sheriff Court later this week. The purpose of the court action being to recoverall costs from you in relation to our wasted time waiting for the repeated delivery of faulty goods & multiple related communications, the loss of use of our Living Room since the first delivery (on-going with no end date yet determined - we have not yet been contacted by your delivery company), any costs not recovered under the Section 75 claims by Tesco (Mastercard) & Bank of Scotland (Visa) and all costs involved in raising the court action against you.

Moving on, please be advised that I find your choice of words so misleading that they are considered insulting & arrogant e.g. you describe the original order as 'not perfect' when you clearly know that the original order was far from perfect, it was appalling; with one cabinet being in bits and the other had multiple large cracks. I acknowledge that your comments may be the result of your developing loss of perspective of what is acceptable... I also believe that your general approach is one of calculated arrogance and please be clear this only underlines my determination to hold you to account for your poor service.

It is a real pity that you do not understand that the goods purchased from you came from ranges that you actually give a defined name to and it is therefore inherent that these items have been designed to be sold as part of a range or, individually. As we purchased multiple items then it is clear, to any fair and reasonable person at least, that these have been purchased to match with each other. Therefore, should we not be able to source replacement items that match then our entire purchase, bed aside, is deemed unsuitable. It is also further noted that you have omitted to consider the reported (weeks ago) damage to the dining roon chair. This was shown to your so called 'expert' but he refused to consider it as it was not on his worksheet, your error not ours. As we have not heard anymore from you on this item we therefore believe that you have no intention in resolving this either.

I totally reject your comments regarding your actions in relation to Trust Pilot. By way of an example, I was in detailed correspondence with your complaints department when you wrote to Trust Pilot. Legally, the onus is on you to check if I was one of your customers before suggesting otherwise. I see no point in continuing this line as those who can hold you to account have been advised of your actions and they shall take matters forward as they see fit. Interestingly, I note your policy of trying to limit negative reports continues. I trust the Office for Fair Trading are also keeping a close eye on you prior to taking action. I am keen to be open and transparent and therefore advise that I intend pasting our entire email chain on each of the review sites that currently feature Oakfurnitureland complaints. As you know there quite a few and most are not as accommodating to you as Trust Pilot have been to date.

IN CASE TRUST PILOT OR OAKFURNITURELAND WISH TO DISPUTE THAT I AM AN ACTUAL OAKFURNITURELAND CUSTOMER MY ORDER REFERENCE IS OFL-861233.

Regards

Garry Calder

Brian Riches, Rik Mellors, Ben Simpson, Lob Cotand Oak Furnitureland Problems found this review useful

Garry Calder´s profile

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Garry Calder
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1965
United Kingdom

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