Hazel Bell´s profile

Reviews (1)


This Company Is Not For Me

After reading through these reviews I can't believe they are about Home Away, I completely disagree. I have advertised my three Florida Villas with Holiday-Rentals for eleven years and for ten of those years I have been absolutely delighted with them until they became Home Away. Since then I have been very dissatisfied with almost every aspect of my ads. The price is very expensive, the dashboard is time consuming and irrelevant, the calendar cannot be upgraded beyond March 2014, guests have to be registered with Facebook to add a review, other villas pop up when a customer enquires for my villa, very difficult to upload photographs, HA are more intent on trying to sell travel insurance and for guests to pay them direct, they now have a standard letter to tell guests our villa is booked or available using bad grammer and completely try and take over the running of our homes. People booking my villas tell me that they like a personal service and they certainly are not getting it with HA. I could go on but the biggest complaint I have is the lack of enquiries compared to how many I used to receive when holiday-rentals were involved and for this reason I will not be renewing my three ads with Home Away.

Hazel Bell´s profile

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Hazel Bell
United Kingdom