Richard Bainbridge´s profile

Reviews (2)

Ebuyer.com

They are dependable and reasonable on price

I find that they have a good range of products and they are constantly in the better end of the price bracket

Tyre Shopper

Nice try but no cigar - must try harder

The tyres appeared cheaper than any other online deal
The snag - ordered on Tuesday for fitting on a Saturday. No communication from Tyre shopper to say they were having any issues.
Arrive Saturday for fitting to find tyres not there speak to Customer Support who mid call wanted to speak to the fitter, they closed call saying the best they could do was Tuesday the next week did not agree with me however.
Rang and got to speak to supervisor got a partial refund for hassle. Promises made tyres would be ready by Wed ( now ). Rang Wed to confirm delivery agreed fitting date of Saturday, again no calls from them so rang Friday. They were having issues getting the tyres offered higher brand for hassle with Sat fitting. Phone fitter on Sat no tyres rang back after their 2nd delivery to find the original tyres had finally arrived, no sign of higher brand. Rang yet again to find out that the higher brand tyres were not due for delivery till Tuesday despite their promise the day before.
Finally gave up, got the tyres originally ordered fitted.
My advice - Go with Tyre Shopper if you have a standard size tyre and are willing to wait (a long time) for delivery and fitting, and are willing to be on Customer Services hold for a lot of time

02 May 2013

Reply from Tyre Shopper

Dear Richard,

Our sincerest apology that we were unable to source the higher brand tyres.

We do attempt to get tyres on time, delivered to be fitted.

Kind regards
Tyre Shopper Customer Services

Richard Bainbridge´s profile

profile image of Richard Bainbridge
Richard Bainbridge
Reviewer
Male, 1967
Gateshead, United Kingdom

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