In total of two orders from Justbbguns. Both products have arrived faulty.
Initially ordering a HA1170 on the 18th of April, a cheap and economical gun with decent weight and reasonable quality plastic. However a screw was missing from the magazine leading splitting and ultimately jamming.
Emailing Justbbguns I said I could fix the magazine but requested that I receive my express shipping cost of £5 as a good will gesture. I received a prompt email back (next day) informing me to return the item and that postage would be covered (of the return fee) not of my initial request for a goodwill. -For such a minor fault the inconvenience of returning was too high especially having already paid express shipping however they had fulfilled their terms and conditions -Fair.
Secondly an order of a HG170 Gas Airsoft BB pistol and two canisters of suggested abbey gas on the 19th April, again with express shipping. On receipt of the pistol on Tuesday 23rd I found that the wrong magazine type had been supplied with the pistol. -I found this to be most strange as the gas canisters within the order were compatible only for the specific magazine for the gun, not the one that was delivered with it. I immediately contacted their support line and informed them of the issue; they dispatched a replacement magazine and included returns postage of the incorrect magazine within that order.
(Good customer service).
However the magazine was delivered by 2nd class post meaning that it arrived Saturday the 27th -After I had paid express shipping to obtain a the pistol
As such on finally having the pistol with the correct magazine; I find that the magazine is not holding enough gas, or the pistol is causing it to release too much or the gas bottle supplied is not providing enough gas to fill the magazine. Upon following justbbguns instructions from their website of warming the magazine, even repeatedly trying at different ambient temperatures as suggested the gun still empties after 3 rounds. Being excessively inconsistent.
I have sent a comprehensive email and plan to phone on Monday to ascertain what solution we can come to. The product is currently out of stock on their website and their T and C state that upon a product being out of stock for a return a suitable equivalent will be offered.
As such I have offered to offset the refunded value of the pistol, magazine, and an unused gas bottle on a more expensive purchase; accepting that mistakes are made and that often faulty products are out of control of the distributor and as such that I still wish to invest into their company but as the customer I want to choose on which product my money is invested -Especially considering the inconvenient circumstances their products have put me in so far.
I will update with a further review in light of their response.
I hope that this provides an unbiased and objective review of the service I have received so far.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.