Where to start with my modern Experience of Tesco and Tesco Direct? After moving into central Edinburgh, I find that the stores no longer stock entertainment items and have staff who are unable to perform the simplest of tasks. This caused me to turn to Tesco Direct, the convenient way to buy these same products and even earn clubcard points!
I ordered a 3DS game last Tuesday, used my clubcard vouchers and was given an estimated delivery date of Saturday, sounds great so far. Friday came and passed, no despatched item, so I e-mailed customer services to avoid a coslty 0845 call at 5PM on a Friday.
I was called on Sunday to inform me that the warehouse does not have enough items in stock to fulfill my order. I asked the CSR when it would be back in stock and he said he did not know and they cannot fulfill the order from a store or give me updates about stock in any other warehouses if any. I was now given the option of waiting for my order to return to stock or a refund which will take 5 working days and I'll lose my clubcard vouchers that I used on the transaction.
Currently I am waiting for an item which may not return to stock, may be in stock in a tesco store, cannot be delivered to the free "click and collect" service in tesco.
Finally I decided to check my order once more and was surprised to find that in the same hour, the Tesco Direct site still allows you to add the "in stock" item to your basket only to be told otherwise once you are just about to pay.
Certainly a poor service, broken click and collect, incompetent staff, long wait times and will often leave you feeling like you're being left in the dark. I'd pop along to a competitor website such as Amazon or even PC World before giving these guys a try again, better off spending your clubcard vouchers in store (If they still stock anything you buy that is!)
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