I've been with Three on and off for almost 10 years and I've seen an awful lot of changes. They are a network of extremes as I'll point out during this review.
First the Network is now IMHO BRILLIANT. Great coverage in the Midlands at least, almost non-existent dropped calls fast and reliable data and superb download speeds. Three have always been at the forefront of innovation and they've now introduced 'Ultrafast' or DC-HSDPA technology-twice the speed of other 3G networks as things stand.
Second-the tarriffs are also INCREDIBLE- I just signed up for a SIM only data plan 10GB for £15..BEAT THAT! Nobody but nobody comes within a mile. Three have also pledged not to charge a premium for 4G when they activate it in September. Again Three are out on their own. Couple this with their outstanding 'One Plan' which gives unlimited data with tethering (!) and so far they can't lose.
Or can they...?
Third-the big bluebottle in the ointment-customer service-APPALLING! No other word to describe it. I've has all the bother others have mentioned including customer service refusing to cancel my SIM only with 30 days notice, staff from India whose English is as much use as my Hindi, people with no idea what they're on about. In short we need the call centres here in the UK NOT INDIA!
So in summary Three are great for the business side of things-a strong network with eye watering deals. But all of this is no good if the Customer Services is as useless as it is! When that gets sorted the other networks will have a real fight on their hands. But until then Three will always be fighting with one hand tied behind its back.
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