Hey, here's my review on PC world. I would try 0.5/5 but I can't...
Skip to second paragraph for current opinion.
This review comes late but I want to state my opinion. Starting with the first PC I bought from them, a HP netbook. The server with the netbook in the store was good and very helpful (I was quite young at the time) and we bought a year "Whatever happens" insurance. Well, in 3 days, I couldn't hear audio at all and I called them, took them 10 minutes to figure out I deleted my sound drivers somehow, it worked. I thought their customer service was mediocre at best back then. About a year later, my screen got a crack in it, so I bought a MacBook Pro from the store, trouble free. My laptop got sent for repair and took them 2 weeks to repair, still got it with me.
Ok, now here is where the review turns for the worse and is my current opinion.
After buying my MacBook Pro, a year later, my charger stopped working, starting with it being on a red light meaning charging but my MacBook stayed at 31% charge, it worked to keep my laptop on so whilst I could do that, the next day I borrowed my cousins charger (she has exact laptop as I do) and hers worked so I would know what to call PC world about. I called them, and they held me twice for 5 minute intervals then said they would receive it (because I had whatever happens) and it would take 2 weeks for repair because "my battery was broken". I kept saying to them "No, it isn't broken, I tested it with another MacBook charger I borrowed, it isn't broken, all I would like is because I purchased this insurance, you could come to my house and replace my charger."
They kept insisting that it was broken and I just gave in because I wouldn't be able to use my laptop without the charger with it on such low power anyway. It took them 2 weeks like they said and I got a new charger, but I was not satisfied because it only takes 10 minutes to test if a new charger would work and just put it in the list of delivering back.
2 weeks later from when I received it again, I noticed on my screen, there was a red mark that looked like a very distorted semi big "Z" that was in the middle and was quite visible on a black background. it bugged me that I had it so I sent it in. They said it was screen burn and would take 2 weeks to repair. From the day I sent it (27th January 2012) it arrived on the 13th of February, little longer than I thought. I left the background on black and.... nothing. I called them about what is going on and they said "its because you didn't give us your password" even though I stuck a piece of paper with it on next to the trackpad. SO, THEY DIDN'T EVEN LOOK AT MY LAPTOP!
I sent it in again, took them a month, no fix. My parents were furious when I told them about it so they wrote a formal complaint and wrote the Sales of Good act on the letter too. Took them 2 weeks to respond, and a month to fix. I don't have any problems with my laptop anymore.
Bad customer service
Takes ages to buy
Vicky Rajpal found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.