Sue Boor´s profile

Reviews (1)

Wix

Generic Answers to questions - No personal Service

Very disappointed with service being a long time Wix user. Company has lack of personal service using generic answers and directs you to forum. I would rather pay extra for the service and have a more personalised help. Living in Australia with the time difference made answers to my questions long and drawn out. Other web builders I use have live chat and will issue you with a case manager.

I generally found American companies to have a much superior Customer Service than Australian but cannot express how disappointed I have been with the lack of GENUINE communication from Wix. Yes, they do answer you, but not impressed by the content. I believe they they have lost site of the big picture and unfortunately now not looking after their customers who helped them become successful. As my subscriptions become due and payable I will most likely move my sites to other providers unless things change.

Mladen Čulić, Ben Kalsky, Colleen Taylorand oeconsulting found this review useful

29 April 2013

Reply from WIX

Hey Sue,

Give us a call at 1-415-639-9034 during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.

*Note: Since you will be calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.

Sue Boor´s profile

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Sue Boor
Reviewer
1963
Tewantin, United States

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