Simone Broadhurst´s profile

Reviews (1)


The sooner this business is regulated by a government body the better

I Purchased 4 tickets to see Beyonce for April 2013 in Paris back in February for £1200 from Viagogo.

My tickets had not arrived 5 days before the concert, so I called very concerned and was assured that I would get them within 2 days via UPS, 3 days before the event I was asked to provide a paris address for the tout to post them to so I booked a hotel and spent money ringing a concierge in paris to arrange acceptance of the delivered tickets, 2 days before the concert the hotel had still not received tickets and the website was showing that they had not been dispatched, I made many calls to Viagogo begging them to get to the bottom of it before the 4 of us departed only to be told that I had to collect them from a hotel near to the concert venue and that they guaranteed 100% that they would be there from 7pm. I asked on numerous occasions for the sellers details but they would not give them to me. Although I found this totally unacceptable I had no choice but to accept this way of getting my tickets, I was £2500 in at this point, had I not booked flights and a hotel just to receive the tickets I would have backed out and asked for a refund.

As soon as I arrived in Paris I called the emergency french number to check that the tickets were still going to be there and was told "yes". We arrived at the venue on time to collect the tickets and surprise surprise no Viagogo representative/ticket supplier. I rang Viagogo screaming and crying, was told to wait while someone called me back with an answer, no-one did, I rang again (all costing more and more money) and went through the whole thing again to be fobbed off, "we will call the seller and ring you back" the lady said but did not. We then went to the ticket office as it was closing, we were told that our seats had been taken so we rang Viagogo again, the phone lines had closed so the 4 of us were left outside the stadium with very unsavoury characters hanging around which was totally unsafe. We could not get a taxi and had to walk for 90 minutes back to our hotel. Had our seats that we had paid for been empty we may have had a chance with the management of catching the last hour of the concert!

I called Viagogo as soon as they reopened the next day to be given no explanation as to what had happened and that they cannot be responsible for these problems as they are just a market place like ebay when actually Viagogo take your money from your account and you cannot contact the real seller. You have to take Viagogo's word for the whole process whereas Ebay expose the seller, you can contact the seller and you pay through paypal which guarantees your money, Viagogo does not.

Not only is is disgraceful that genuine fans are forced to deal with organised gangs of touts hijacking massive amounts of tickets online we are forced to deal with companies such as viagogo who legitimise this crime whilst taking your money and delivering nothing.

All in all I can honestly say that I have never been taken in like this in my life and whether I get my money back or not I will use whatever means I can to expose this company.

Kelechi Ijomantaand Daynor found this review useful

29 April 2013

Reply from Viagogo

Dear Ms Broadhurst,

We sincerely apologise for the problems you experienced. Please could you share your 7-digit transaction ID so that we can look into your order.

A member from our Customer Services team will be in touch.

Many thanks,

The viagogo team

Simone Broadhurst´s profile

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Simone Broadhurst
United Kingdom