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Efficient, helpful service but poor equipment instructions

I called Halls to enquire about the glasshouse range and spoke to a customer service agent who was very helpful and highlighted where I could make savings. I ordered my glasshouse there and then especially as delivery is to the Rep of Ireland and there was no drama!

HOWEVER- The greenhouse took 9 man days to erect by 4 different people including a landscaper and an engineer. All bits were fiddly and the instructions were terrible and diagrams were poor quality. The instructions do not state for example, when constructing the roof that you will need 3 nuts inserted into the groove for further fixtures at the next stage so you have to partially undo what you have done to insert more nuts.

SUGGESTION: Post step by step video instructions on YOUTUBE.

Ruth Treacy´s profile

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Ruth Treacy
United Kingdom