Purchased a Welsh hipflask and requested a personalised message to be engraved. Needed it by 25 Apr, ordered it on 10 Apr and it arrived on 18 Apr. The hipflask / engraving looked great although the funnel looked very flimsy and cheap. However, the box it arrived in wasn't good enough to pass on, so I put the hipflask in the velvet bag and wrapped it. Emailed the customer services team and received this response "Thanks for your email with feedback on the box. It's usually quite a sturdy box, I'm sorry it didn't survive the journey to you. I'll ask the warehouse to look into this." Haven't heard anything since. A replacement box would have been welcome.
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