I ordered a shed from this " company " on 15th April order number SW0036205 and received only half of the shed , and the half that did come has broken bits which made me wonder if my order had been mixed up with another cosumers purchase of firewood ! The side panels are missing as well as the door which is fine for a mime artist however this is not what i deemed the product to be like due to ordering a complete shed which hasent transpired. Also be aware of the single phone number which is advertised on the site as lo and behold the automated response gives 2 choices, customer care and after care sales team, customer care informed me to call the after sales at 9 am this morning which i did on the dot of 9 and discovered the lines had been switched off due to " a high volume of calls, wow unless people have been calling all through the night how on earth can a high number of calls be jamming the line as soon as it turns 9 AM ?? the automated response advises that staff can be contacted via e mail, well if you like typing out messages with no response as of yet makes me wonder if i should consider being a type to myself kind of person who has nothing better to do in a day but wait for nothing seeing a they have received 4 emails since last night, bearing in mind the " office " is open at 8 AM, so unless the computer systems have crashed under the sheer weight of complaints , I decided to call back customer services and had my request of the head office number refused in helping me receive a pending refund and was told that until the half a shed is picked up by their couriers and back in their warehouse then the refund will NOT commence, this makes me think this so called warehouse is possibly a skip where random items are made to resemble a imitation of the " brochure " style pictures on the website as what i received is half of what i ordered which with the amount of money charged for items plus delivery i expected a much more dillagent service and attitude of the staff, having called the courier direct myself i am still waiting for a positive response from this shambolic company who will be reported to trading standards and other relevant professional companys who actually care about the consumers protection and financial rights on receiving refunds quicky and effectively as what use is half a shed ?????
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