I bought a Wowcher for a full head of human hair extensions in March. I contacted the salon and arranged an appointment for a consultation, which I attended. I arranged an appointment for 3 weeks later to have a full head of micro loop extensions fitted. On the day of the appointment I was 45 minutes late due to an accident on the motorway. Thank God!!! I was told I couldn't have my extensions fitted as I was so late and would have to rearrange. I was asked what sort of extensions I was having and when I said micro loops I was told they didn't do these anymore and I'd have to either have them glued or sewn in. I don't want either of these methods due to the damage they do to your hair which is why I bought a deal for the micro loops. I contacted Wowcher for a refund 2 weeks ago and the only response I have received is a copy of the email they sent to the salon 4 days later. I contacted them again last week to ask for some indication of when they issue might be resolved and I've heard nothing. I've emailed them this morning with 'trust' as the subject, but as yet I have no reply. I am really disappointed with the level of customer service.
Veronica Osazuwa found this review useful
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