Jenny´s profile

Reviews (1)

Optical Express

great service, friendly staff and ongoing support

Prior to the surgery I was given plenty of information and whenever I emailed with a query I was given a swift and detailed response. All the staff who were present on my surgery day (there must have been 8 of them at least) were all lovely, friendly and genuinely seemed to care about making you feel comfortable.

I have been back several times on top of the recommended after care appointments and have always received perfect customer service from all staff, always willing to help and listen to my concerns and provide a positive response, I never felt like I was being fobbed off. I visited several (3) different stores for check up appointments to suit where I was at the time and this was never a problem.

I did however, continue to get vouchers and letters to try and encourage me to have surgery for around 6 months after having the surgery but this was soon rectified with one call.

I can now see better than I could ever imagine...having worn glasses since I was 5 years old it was strange waking up and being able to see perfectly, going swimming and not having to worry about losing a contact lens, the list is endless. Extremely pleased with the result, particularly given I had a relatively high prescription (-7.5)

Jenny´s profile

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Jenny
Reviewer
United Kingdom

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