João Matos´ profile

Reviews (1)


Terrible service packages returned after numerous phone calls and only one delivery attempt

So far I have got a terrible experience with DPD. I got two packages (from HP) to be delivered Thursday last week. I received a txt message asking me to pick a delivery day. I contacted DPD asking if I could get the parcels directly form the depot as no one would be home however I was told that I would need the driver to leave the collection card before going to the depot. I then set the parcels to be delivered on Friday when the driver called me for one of the parcels I told him I wasn't in and asked him to leave the collection card so that I could collect the packages from the depot. Everything was fine up to this point, when I checked the parcels status online I found out that they were being retuned to HP. since the drive didn't leave a collection card I contacted DPD where I was told that I refused to accept the packages so they would be returned to HP. I said I never did this and asked to collect them form the depot. I was then told that one had already been sent back but they would keep the other one for me to collect. Since this was Friday afternoon and they are closed over the weekend I then contacted them Monday morning (today) to ensure the package was still at the depot for me to collect. I was then told the package had been returned this morning and was already out of delivery to HP. This time I was told that the packages were kept for 5 days so they were being returned to HP. This is impossible because not only I placed the order on HP's website last wednesday but online tracking shows their were given to DPD on Thursday morning. After checking this online the girl on the other side of the line said that in that case one of my neighbours refused the package. Although she couldn't tell who and also I had spoken to the driver and asked him to leave a collection card
I have asked to speak to the manager but I was told he would call me back in 2m. More than 2h have passed but I haven't received any phone call yet.
DPD keeps not only giving me different information about my packages and their status but are also failing to resolve my issue.

29 April 2013

Reply from DPD UK

Hi João,

Sorry to hear about this. Can you please email with your contact phone number, and I will ensure that your details are passed on to our customer services team with a view to resolving this situation for you.

Thanks for your patience.

Kind regards,


João Matos´ profile

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João Matos
London, United Kingdom