I should start by stating that I am a qualified extensionist and qualified hairdresser and have been for 25+ years. I recently purchased a 'remi cuticle correct' weft from additional lengths for my own personal use. Within days it was dry and brittle, and no matter how it was conditioned or treated it just looked awful. When the hair was wet it felt sticky.. which I know to be due to over processing, usually due to over use of peroxide.. After a week it was unwearable... couldn't believe it. I contacted additional lengths and their only response was that I could not be refunded as this was a sale item, and expected me to forward the hair back to them at my expense so they could 'test it'.. Leaving me out of pocket to the tune of £66
If someone bought a dress in the sales for £66 and it fell apart within days you would be angry and demand a refund.. Why does this not apply to extensions??? especially from a so called reputable company??
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