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Reviews (1)

Bed SOS

Excellent bed and mattress, poor delivery

Bed was easy to put together and as advertised, mattress is comfy. Delivery was quick and communication from BedSOS was excellent. However, the delivery company used (third party; Tuffnells) did not take anything past the front door and left me on my own to carry a king size mattress and 3 very heavy boxes up 3 narrow flights of stairs. It was effectively left in the street to stay until a friend was willing/able to help me carry it up the stairs.

30 April 2013

Reply from bedsos.co.uk

Hi Lorraine,

Thanks for the review.

I am glad you like the bed and mattress.

With regards to the deliver we have to use delivery companies such as TNT and Tuffnell's in the case as this allows us to offer FREE NEXT DAY DELIVERY. Generally delivery companies only deliver to the front door as they are in their work clothes and do not want to bring dirt etc into your home. However I will raise this issue with our account manager to prevent this from happening in the future.

Any further questions please contact us on 0844 357 0428

Thanks
Danny
BED SOS

Lorraine´s profile

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Lorraine
Reviewer
United Kingdom

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