I would never use this company again. My produce took ages to arrive, was delivered to the wrong address, customs charges were added, I sent several emails to complain and was ignored. Since they tried to deliver to the wrong address, my package is now sitting in a warehouse at the other side of town so if I want it (which I don't any more) I have to trek across town for it. Plus there are customs charges - the product cost £44, another £16 was added for customs charges so it would actually have been cheaper to buy at the shops.
I've emailed several times to get a refund but am being ignored. Their customer service is dreadful. Several weeks on and still no refund.
I ordered a Kerastase shampoo which came at a great price. My order was despatched and delivered very promptly. Often when ordering online I have to wait an age for delivery but this literally came within days. Got a little freebie sample of another product too! Would definitely use again.
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