I echo the opinions of others on this site. This company do not seem very professional in their approach to customer service, even though they are based in New York - one of the most demanding cities in the world!
I have been involved in websites for over 18 years and have never come across such poor customer service. When I complained about this, they simply fobbed me off and made my complaint private so that no other visitors could see my negative comments. I find this completely unacceptable, rude and shows a total lack of regard for their paying customers.
I have cancelled all of my subscriptions to them and will not be using them in future.
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