We are a premium UK seller on Ebay since 2009 & our Co established since 1991.
We understand that customer service is paramount, especially during the current economic climate.
However, Ebay simply do not care about their customers !!
During March 13 our staff learned that our entire shop & items had been deleted.
It took Ebay several days to resolve the technical issues, to finally re-list all our items with different product references & to our astonishment we had lost ALL our watchers built up since 2009.
NO EXPLANATION, NO APOLOGY & MORE IMPORTANTLY NO CUSTOMER SERVICE......
We requested on no less that seven (7) occasions, for a senior account manager to call to discuss our account & several weeks later, we are still waiting.
EBAY A PIECE OF ADVICE - 'PRACTICE WHAT YOU PREACH' or you will lose customers & loyalty.
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