The website crashed during their 3p sale - which is expected considering the amount of web traffic and numerous visitors trying to basket the same item. Unfortunately, this has skewed the feedback of a very good company in my opinion.
My experience is different. I ordered a few dresses from Goddiva on the 29th December and received them today (31st) morning. Despite the recent bad weather and xmas/ new year rush I have found they really do try their best to get items out on time and I received good communication of when my items were despatched and when they would arrive so I could ensure I was home.
The dresses were faultless! I was thrilled as I bought some of them in the sale section - paid only a 1/3 of the price! Really good material, quality and fit. Used their measurement guide to ensure the dresses would fit. Overall very happy and would certainly shop with them again.
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