After needing to get a washing machine fixed, we called Repair Care who duly arranged for an engineer to call. The booking was confirmed by email, and £125 charged to our card (in advance).
The day of the appointment came, and went.
Despite a call to Repair Care at 4pm to check the engineer was still coming, we were told, "yes, absolutely, you are on the job sheet for today and the engineer will be with you before 6pm." As you may have already gathered, no engineer, and £125 worse off.
On calling again the next day, we were offered no apology, no explaination what so ever. To top it off, it would also take five working days to refund the money. Well, how very decent of them.
Repair Care offer zero customer service, charge you upfront for a service not provided, and then don't even turn up. Avoid Repair Care at all costs. Perhaps they should change their company name to Repair (We Don't) Care
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