Lilyanna Rodrigues´ profile

Reviews (2)

Asos

Love Love Love

So many options, great prices, awesome web layout, quick delievery, speedy and efficient customer service, all up just a great place to buy. I find the sizing perfect. I am an AUS size 10, and they convert the sizes for me, and prices etc. My main place to shop is ASOS. Love :)

boohoo.com

NOT HAPPY!

First time buyer and from my experience I don't think I will be returning. I'm a constant online shopper and have never had any issues with deliveries etc. It has been 5 weeks since made my order and still I have no product to show for it. I have emailed mutiple times to find out where my parcel is and no real effort to amend the delay has been made. I just want my onesie :(

Shannon Hamilton found this review useful

30 April 2013

Reply from boohoo.com

Hi Lilyanna,

Many thanks for taking the time to leave your feedback. I am very sorry to hear you are upset with the service you have received.

Going through our correspondences with yourself, I can see we have answered your emails and advised of the specifics relating to your parcel. If you have not received such correspondence, please email us immediately at customerservices@boohoo.com

In situations where our couriers are stating delivery has been successfully completed yet our customer is advising of the non-receipt of the parcel, we must escalate to a full scale investigation in order to determine specifics relating to the delivery.

I can assure you, every possible avenue is fully exhausted prior to the investigation being completed.

I am sorry for any frustration or inconvenience caused by this.

Best Regards,
Iffat

Lilyanna Rodrigues´ profile

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Lilyanna Rodrigues
Reviewer
United States

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