I bought 6 sessions of IPL from Wowcher for £79. It took me 5 days to get hold of the company (Innovation Dermal Clinique) by telephone (this was a bad sign already) and when I did finally get through they were very abrupt and rude. I explained I had bought IPL using Wowcher so would like to book an appointment, to which she immediately took my code to check (or so I thought, she has actually redeemed it). She then told me they were very booked up and if I wanted an appointment soon I would have to come in that evening at 8.15pm! I said this was not possible at such short notice and I would need to check my work timetable to see if I could do another evening and call back. However, I have been trying to get through on the telephone ever since and have had no luck! The phone doesn't even ring, it’s just a series of beeps and then it cut's off, no voicemail or anything.
I requested a refund/exchange from Wowcher only to be told this was not possible as the voucher is showing as redeemed. How is this possible when I haven't even had an appointment and can't get through to the company to make one? I can't be trying this company 20 times a day on the off chance that it will ring! This company is obviously dodgy and have no interest in customers who have bought a Wowcher.
I feel totally cheated. I know this is a problem with the vendor not Wowcher but they need to check the companies they are selling vouchers for, are legitimate. I have since looked the company up and they have terrible reviews with similar problems to mine, I only wish I had done this before I bought the voucher but I trusted Wowcher would use decent companies, lesson learned I guess! I will never be using a company like Wowcher again, I have lost any faith in them.
Veronica Osazuwa found this review useful
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