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Missing item, but still checked off!!

I ordered £130 knowing I'd have to send back what didn't fit. One of the items was a pair of monochrome leggings, of which I bought 2, one size 12 and another in size 14, as I have heard some items turn up smaller than people think.

I received everything but the size 12 pair, BUT IT WAS STILL TICKED OFF ON THE CHECKLIST that came in the delivery.

How can I prove that this is their error not mine? I will not be robbed of £19.99 because of someone being too lazy to check the order thoroughly enough!!

An there is no number to call!!!

This is unacceptable. I will not order from you again and will inform everyone I know of this service quality, and you WILL NOT get away with it.

30 April 2013

Reply from Missguided

Hi Frenchi,

I am sorry to hear that there was an item missing form your order. Can you kindly email me a clear image of your invoice to so that I can check this with the stock department for you.

As we are a web based company we do deal with all queries via email, however we do offer our Facebook and Twitter pages as an alternative form of communication.

Please rest assured that this is something we will be looking into and I hope to hear from your soon.

Best wishes
Sana xx

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Frenchi Francoli
London, United Kingdom