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No name on envelope

I ordered a pair of batteries, and gave the address of my work place. The batteries were sent in an envelope, which had only the address of my work place but omitted my name.
I wrote an email to Buyabattery and told them about it, and no body bothered to even respond to my email.
I am trying to avoid shopping at Amazon and instead support UK based small and medium sized firms, but if that means putting up with such shoddy behaviour, I shall have no choice but to go back to Amazon.

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United Kingdom