Rolf-Arne Halvorsen´s profile

Reviews (1)

Pro Bike Kit

Customs declaration incorrectly filled out or not filled out at all

Shortly after your shipment arrived in Oslo, I got a letter from the Post Office where they informed me that you havent filled out the needed customs declaration. It could also be that a copy of the invoice was missing or something.

They asked me for more documentation. I sent them a copy of you order dispatch mail and 1 week later, the package was release by customs and I got my package.

Lots of unnecesarry time and energy spent on something that easily could and should have been avoided.
I typically order 3-4 things from eBay, Wiggle, etc. each month and I have never experienced anything like this happening when ordering from your competitor.

I really hope you take this feedback serious and that you look into your processes.


Best rgds,
Rolf-Arne Halvorsen
rolf-arne@online.no

Rolf-Arne Halvorsen´s profile

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Rolf-Arne Halvorsen
Reviewer
1969
Oslo, United Kingdom

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