I purchased BCN Football tickets ID 2923241 for this weekend(tickets dated Saturday 4th of May) Only to find out that there is no game on this date, it is on 5th Of May! I spent hundreds of pounds on flights and accommodation as this was supposed to be a birthday surprise for my partner and now it is completely ruined! This company does not process refunds which I find extremely shocking as the rules clearly state in the Distance Selling regulations that a refund policy must be made clear to all customers! I have spoken to Viagogo today who informed me that they can not refund me and that my ticket is valid??!! How is it valid when you have sold a ticket for a date that was not a match day???!!! BCN Football club have already informed me that they changed the date of the match months ago!!!!
Do not ever book anything with this company as all they do is take your money and when you have finally realised that they are not going to deliver what they promised they simply spout rules and regulations at you!
I am absolutely disgusted that I let these people have my money, they have ruined my surprise for my partner and taking no responsibility for their actions! I am appalled and I will be taking my complaint to Watchdog and Trading Standards!! Absolutely disgusting that you can treat people like this and call yourselves a business!!
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