Ramesh Siani´s profile

Reviews (2)

first4magnets

first class service

very pleased with service from first 4 magnet.

Trading Depot

i did not get my item

i was told three days after order was placed that the item i ordered is been discontinued. i wish i was been told this when i ordered the flush plate then i would not have wasted three days. i had to order this item elsewhere today and it is not been discontinued.

01 May 2013

Reply from Trading Depot UK Ltd

Dear Ramesh,
Your order was placed after close of business on Friday evening and your item had to be ordered in from one of our suppliers as it is not one we keep in stock here. We were told the next working day (monday) that our main wholesaler could no longer supply the item to us as it was being discontinued. We then tried various other wholesalers but unfortunately could not source one for you.

The latest information we have been given from our suppliers is that the product is in the process of being discontinued and that suppliers are selling off their residual stock, but I am glad you have managed to find one elsewhere.

I apologise that we did not let you know sooner that we were having trouble sourcing your item, but we wanted to try every possible avenue to get one for you.

As a side note to other customers, we do always advise that you call and check stock on 01628 760 440 as stock levels can change very quickly. Many items are supplied directly from our own stock but some do have to be ordered in specially.

kind regards

Phil Stears
Web Marketing Manager
Trading Depot UK Ltd
01628 760 440

Ramesh Siani´s profile

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Ramesh Siani
Reviewer
United Kingdom

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