Michael Klontzas´ profile

Reviews (1)

Time 4 Sleep

Excellent bed and service, horrible delivery

This is an excellent bed -- really solid. I must say it took two of us eight hours to assemble, but we are not really into DIY. One of the lifting mechanisms was faulty but the very helpful and friendly retailer offered a replacement which fixed the problem.

However, the retailer was let down by the CityLink, the couriers who seem to think they can claim they attempted delivery several times but no one was in (when we were), not leave a card because they get lost(!), refuse to specify a sensible delivery window even on the day, claim couriers don't carry mobile phone when they do, and eventually deliver five days later. This happened with the delivery of both the bed and the replacement part. The only reason I mention this here and take away one star is because time4sleep are solely responsible for quality control and their choice of couriers.

Michael Klontzas´ profile

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Michael Klontzas
United Kingdom