Plus points - Website is great and easy to navigate, customer service (when you get to speak to someone) is excellent and on line contact is pretty good too in terms of follow up. Delivery service DPD are excellent.
Negative points - the delivery process seems very disorganised. Some things are VERY delayed in delivery or indeed do not arrive at all (not a DPD problem if they are not receiving the goods) I have cancelled a number of items because I was fed up with waiting for them and then noticed the site was running the same products again (that did not make any sense)
Returns are also delayed in terms of processing - an email would be useful to say the returned goods have been received and then when the credit has been applied to the account. When I look at my account it states when some refunds have been applied but not always so I am forever having to follow things up with PayPal or my credit card to see the activity. There doesn't appear to be a consistent process that applies to all things.
Sometimes the description of products is not very comprehensive and not enough pictures (small issue)
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