Laraine Mathie´s profile

Reviews (1)

eFlorist

Flowers were beautiful however were not delivered same day as requested

I ordered the flowers online and opted for the tulips as they looked so colourful and paid extra for same day delivery.
I was then called by the company to advise they were unable to source the tulips but I was understanding and said I was happy with any other bright coloured flowers.
I then received an email at 5pm advising that they were unable to delivery my flowers today which did not give me enough time to make alternative arrangements. I replied advising this was unacceptable and that this had not been mentioned when I called earlier. I did not receive a response.
I called back the next day to ensure the flowers would be delivered that day for them to advise they had not received my email! They took a note of the flowers I would like delivered and advised they would refund my same day delivery charge.
The flowers were delivered that day and I have been told they were a bright colourful bouquet so they were well received.

01 May 2013

Reply from eFlorist

Dear Laraine,

Thank you very kindly for your detailed review. We are sincerely sorry that we were unable to deliver the flowers for the requested day and also apologise for the miscommunication with regards to dealing with your concerns.

Our Customer Service team were sympathetic to the issues that you had encountered and upgraded the order as a result. We are pleased that in the end the flowers were well received but apologise once again for any disappointment and inconvenience caused.

Kind regards,
eFlorist

Laraine Mathie´s profile

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Laraine Mathie
Reviewer
United Kingdom

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