Tracy Galisteo´s profile

Reviews (1)

Victoria Plumb

If I could give a minus in star rating I would, be warned they are useless!

I purchased a Milo back to wall toilet with seat which was delivered nearly 2 months ago. I phoned Victoria Plumb to tell them the wrong seat was sent, it was too long and hung over the front edge of the toilet and too narrow so you could see most of the side. I was told to email pictures before they would do anything, this I tried but no amount of emails I sent would go through to them. I phoned again to tell them the emails wouldn't go through and was told to keep trying! In the end I did it the old fashioned way and posted the pictures with a copy of the email and a letter explaining the problem and asked for them to contact me. Did I hear back from them! NO! I waited 10 days and called them again. This time they told me they hadn't received any letter from me and I would have to wait until their post was sent to them from head office. It was only when I told them I sent the letter direct to customer service department and I had proof of signature from the Recorded Delivery, that all of a sudden as if by magic my details appeared on the computer screen and they had received my letter. Now their advise to me from the Technical team was to adjust the toilet seat brackets so the seat wouldn't overhang at the front, when I told them that wouldn't widen the seat to fit they said the seats are usually narrow and wouldn't come to the edge of the toilet pan. In the end they agreed to send a replacement seat that would fit. This new seat arrived, problem solved you would think! When it was unwrapped the better fit toilet seat is squared in shape to fit an oval toilet pan! Before you order from them look for the Milo back to wall toilet which I ordered and look at the Milton closed coupled toilet seat they sent. If this is the Technical teams idea of a better fit I suggest they go back to playschool and start again with the plastic bricks. So now I have 1 toilet and 2 seats, none of which can be used, the saga continues!!!!!!!!!!!!! USELESS, USELESS, USELESS!!!!!!!!! Oh the only reason I've given a 1 star rating is because they wouldn't let this be posted without giving something! UNBELIEVABLE!!!!!!!!

02 May 2013

Reply from

Dear Tracey Galisteo

A Customer Service Representative will be in contact in regards to your review.

Kind Regards
Victoria Plumb Customer Service Department

Tracy Galisteo´s profile

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Tracy Galisteo
United States