I too have used Release Travel, booking a stag weekend to Ibiza. everything in the beginning looked good. Cheap, everythin organised we just pay money and turn up !
My suspicions arose when different Release Travels email addresses where used and then the only contact number was a mobile.
I almost paid the full balance, but was told that by Release Travel, that their card machine was down and I would need to pay direct into their bank account. Hmmm
After this I began checking review sites, this is when my suspicions where confirmed.
Time to be as sneaky as Release Travel are !! So after several emails, phone calls & google searches I tracked Daniel Landon down at The Stag & Hen Group. (this took several attempts, after lies "he doesn`t work here" and "never heard of him", but foolishly the staff slip up and references where made, between the 2 companies) that I was put through to him.
He originally said he didn`t own TSHG, also said my transfers where sorted. Backed down when I stated we hadn`t even given him our flight details. Suggested I stay with his company but change the booking to a seperate but secure company called PTS - another company affiliated to Daniel Landon.
Everything this guy says is lies, promised me a £200 refund within a week, surprise suprise this didn`t happen.
I managed to contact him again to query why this hadn`t happened, this is when he informed me he was closing Release Travel and that he woul refund me but not until end of May (6 weeks). The Stag weekend is end of May !!!!
He won`t give any phone number, says he doesn`t have a mobile but gave me ANOTHER email address !!!
I wait with baited breath for my refund
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