Poor experience - We finally have a delivery date of the 7th May, some 16 days later than detailed on the customer sales order. Just not what I'd expected from a major player in this space.
Our delivery was scheduled for the 22nd April, as detailed on the sales order, but due to a technical error the order was lost in the ether between the store and the central office systems. After numerous calls to both store and Homebase direct our order has finally appeared on the central system. Unfortunately it seems that Homebase cannot deliver the item in a timely manner due to the fact that they don't use couriers.
I wouldn't use this company again due to their general inability to provide adequate levels of service in this day and age.
Knowledgeable staff, good online order system, flexible delivery (split the delivery into two shipments) and good quality bike for an excellent price.
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