I am EXTREMELY frustrated and disappointed with Serenata Flowers. I ordered flowers overseas on a Monday. I asked for them to be delivered the following day. By Wednesday, I was informed that nothing had been delivered to the recipient. I contacted Serenata Flowes and they told me my order would be delivered by Thursday. By Monday, still nothing had been delivered and they were calling me by the wrong name in the emails. I re-sent them my order number and they said my order had been put on hold the previous week because they didn't underdstand the recipient address. No one told me my order had been put on hold, and if I hadn't inquired about it, I doubt my order would have ever been delivered. My flowers were FINALLY delivered to the recipient 2 1/2 weeks later. I did not recieve a discount or refund.
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