I have had dealings with HDNL in the past - I ordered something from Argos and HDNL lost it - So I did about 3 hours worth of 'Googling' and found the chief exec's email address - I sent a snotty email stating the law to watchdog and also cc'd the email to HDNL - My parcel got delivered within 36 hours of them recieving the email and got £10 worth of vouchers from them. Below are the contact details which I used, and the required message contents to get to the directors office - but please be polite and civil.
Email To = email@example.com
Then tell them your story, at the bottom after your story and problem put something like the following =
After many hours of surfing the internet, I finally managed to find a contact to someone who might be able to do something, I understand you are the Chief Executive.
As you will see this is an email I have recently sent to the BBC - Watchdog program, following your companies appearance on the program mid-November 2010. I am very unhappy with the way in which your staff have treated me with regards to my long awaited computer desk, which still has not arrived. I am writing this email as a last resort as I do not know how I am supposed to get my point across to the people answering the phones as they do not care about my problem, I know for a fact that I am not the only one. What are YOU going to do??
Any help or advice very much appreciated, from either watchdog, or Jonathan...
My reference numbers for the packages shipped with HDNL are =......"
Then FORWARD this email To = firstname.lastname@example.org AND HDNHLC@vx.myhdnl.co.uk
and put "Please forward this to Jonathan Smith for his immediate attention."
Jonathan Smith is the Chief Executive
Hope this helps :)!!!
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