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AWFUL customer service

I bought a top in new look and less than 24 hours later i decided to return it as it was too small and had a slight stain on inside, I was told by the assistant that I made the stain and they would not return it, asked to see manager and she and the assistant were rude and smirked at my explanation. And accused me of again doing it, i asked if she therefore i calling me a liar, and she respondent 'no, but we didn't do it' (obviously yes them. They both were intimidating and with great attitude. I decided to leave and vow to never shop there again !

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Antonnia Reid
Manchester, United Kingdom